Policies

SHIPPING COSTS

Orders are shippied via UPS or USPS

Shipping is available only for the continental United States

FREE shipping is applied to orders over $100.

Weight Cost
Orders Up to 3 lbs (1-12 bars) $7.95
3.1 lbs - 12 lbs (13 - 48 bars) $15.95
12.1 lbs - 24 lbs (49 - 96 bars) $15.95
24.1 lbs - 36 lbs (97 - 144 bars) $19.95
36.1 lbs and over (145 bars and up) $29.95

POLICIES

Minimum order amount is 4 bars.

Wholesale minimum is 4 cases (mixed or split cases not allowed)

Shipping costs are not included in the price.

Please allow up to 2 business days for us to ship your order and up to 7 business days for delivery.

For all orders, payment must be made by credit card (Visa, MasterCard, American Express or DISCOVER) or PayPal.

When the weather is too hot, we will hold your package until the weather cools off to a safe shipping temperature.

Cold packs and insulation are automatically added to protect warm weather shipments.

Approval is required for all returns and/or credits. Please email contact@salazonchoc.com


Return Policy

We do not accept returns except in cases of error or product damage. To return products, please email return request to contact@salazonchoc.com and include customer name, invoice or order number, and the nature of the problem. We respond to all return requests with confirmation within 48 hours. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Send the returned product in its original form as soon as possible after receiving return confirmation to:

Attn. Salazon Chocolate Co.
Safe Chain Solutions LLC
822 Chesapeake Dr.
Cambridge, MD 21613

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. During warm weather, please select 2-Day shipping. We don’t guarantee that we will receive your returned item.


Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, your refund will be processed and a credit for the price of the item, applicable taxes, and shipping costs will automatically be applied to your credit card or original method of payment, within 5 business days. If after 5 days you still have not received your refund, please notify us at contact@salazonchoc.com.


Exchanges

Our returns center cannot process exchanges. If you would like to make an exchange, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.


Billing Terms and Conditions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


PRIVACY


What We Do With Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@salazonchoc.com.


Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at contact@salazonchoc.com.